Why Clients Don’t Trust Advisors — And How to Fix It

“So many agents, I don’t know who to believe lah.”

In Malaysia, if you ask your friends:

“Do you know any good insurance or unit trust agent?”

You’ll probably get at least 3 recommendations —

each one saying: “This one very good, helped me a lot.”

But then when you try to talk to them yourself, suddenly you feel:

• • “Am I being sold something?”
• • “Can I say no if I don’t want it?”
• • “Is this person really licensed?”
• • “How do I know they won’t disappear after I sign?”

You’re not alone.

Many Malaysians don’t take action — not because they don’t care, but because they’re scared to choose wrongly.

It’s not about knowledge — it’s about trust

Most people today can:

• • Google financial terms
• • Watch TikTok/YouTube videos
• • Ask AI for “top insurance plans in Malaysia”

But when it comes to making a decision, they pause.

Why?

Because information is easy to find — but trust is hard to build.

The 3 most common reasons clients hesitate

1. “I don’t want to waste someone’s time if I don’t buy”

Many people worry that if they reach out, ask questions, then don’t buy — they’ll be seen as rude.

“Later the advisor thinks I’m wasting their time.”

“What if I kena pressure after asking?”

So, they avoid contact altogether.

2. “I don’t know how to tell who’s good”

Not all agents are the same.

Some:

• • Don’t explain clearly
• • Only push one product
• • Don’t respond after the sale

Clients worry they’ll choose someone who’s not suitable — and that mistake could cost them time, money, or peace of mind.

3. “I don’t want to be ‘trapped’ in the conversation”

“What if I ask one small thing, then they message me non-stop?”

This fear is real. Nobody wants to be chased after saying,

“Let me think about it first.”

So how does ZiggFin help solve these problems?

ZiggFin is Malaysia’s first professional matching platform that prioritises:

• • ✅ Trust
• • ✅ Transparency
• • ✅ Verified professionals

It’s not a place to “boost ads” or chase clients.

It’s a place where advisors show who they are, and clients choose based on real info.

What makes ZiggFin different?

✅ Verified professionals only

All advisors on ZiggFin must upload valid documents to prove:

• • Licensing
• • Scope of services
• • Agency/company affiliation

Once approved, they get a Verified Badge — so you don’t need to second-guess.

✅ Spotlight video = First impression, no pressure

Each advisor can upload a short video (30–60 sec) to explain:

• • Who they serve
• • What they do best
• • How they work with clients

You get a feel of their style before even contacting them.

✅ You decide who to contact — and when

No random calls.

No pressure.

You browse, compare, and only contact when ready — through a simple form.

If you change your mind? No problem, just close the page.

Why trust-building is more powerful than product pushing

Most clients don’t remember your insurance plan name.

But they will remember:

• • How you made them feel
• • Whether you respected their decision
• • Whether they felt heard

ZiggFin helps advisors focus on those parts of the journey.

It’s not about shouting louder — it’s about being visible, credible, and client-friendly.

Summary — Clients want to trust. Your job is to make it easy.

Clients aren’t lazy. They’re just cautious.

If you want to be chosen, it’s not about fancy titles or posting daily.

It’s about showing up the right way:

✅ Verified

✅ Transparent

✅ No hard-selling

✅ Easy to contact — or not contact

That’s exactly what ZiggFin was built for.

Want to be the kind of advisor people feel safe talking to?

ZiggFin helps you:

✅ Build a professional, verified profile

✅ Show your human side with a Spotlight video

✅ Let clients reach out on their own terms

✅ Create trust — even before the first conversation

👉 www.ziggfin.com

ZiggFin: Be seen, be trusted, no pressure needed.